Privacy Policy
Privacy Policy
Last Updated: September 22, 2026
Fractional Studio (ABN: 81 582 832 325) is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at fractionalstudio.com.au or engaging our services, you consent to the collection and use of your information as described in this policy.
Information We Collect
We collect personal information in the course of operating our business and website. The types of information we may collect include:
Information you provide directly:
Name and contact details; email address, phone number, business name
Enquiry details; information submitted through our contact form or by email
Business information; details about your business shared during client engagements
Payment information; invoicing details - we do not store credit card details
Information collected automatically:
Website usage data; pages visited, time on site, referring URLs
Device and browser information; IP address, browser type, operating system
Cookies and similar tracking technologies; see our Cookies section below
Information from third parties:
Platform access data; information shared when clients provide access to their platforms such as Shopify, Google Analytics, Meta Business Manager and Klaviyo
Referral information; name and contact details shared by a referring party.
How We Use Your Data
We use personal information for the following purposes:
To respond to enquiries and communicate with prospective clients
To provide our consulting and advisory services to clients
To prepare proposals, agreements and deliverables
To issue invoices and manage payments
To improve our website and services
To comply with legal and regulatory obligations
To send service-related communications; we do not send unsolicited marketing emails
We will not use your personal information for any purpose that is not described in this policy without your consent.
How We Store & Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures include:
Password protected systems and accounts
Encrypted file storage and communication tools
Limited access
Secure email communication
We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Client information is generally retained for 7 years in accordance with Australian tax and business record keeping requirements.
When information is no longer required it is securely deleted or de-identified.
Cookies
Our website uses cookies and similar tracking technologies to improve your experience and understand how visitors use our site.
Types of cookies we use:
Essential cookies; necessary for the website to function correctly
Analytics cookies; help us understand how visitors interact with our site - we use Google Analytics for this purpose
Preference cookies; remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. By continuing to use our website you consent to our use of cookies as described in this policy.
Disclosure Of Your Information
We do not sell, rent or trade personal information to third parties. We may disclose personal information in the following limited circumstances:
Service providers - third party tools we use to operate our business such as Google Workspace, accounting software and project management tools. These providers are bound by their own privacy policies
Legal requirements; where required by law, court order or government authority
Professional advisors; accountants or legal advisors bound by confidentiality obligations
With your consent; where you have explicitly agreed to the disclosure
All client information shared with Fractional Studio in the course of an engagement is treated as strictly confidential and is not disclosed to any third party without prior written consent.
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party sites you visit.
Your Rights
Under the Australian Privacy Act you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information; subject to legal retention requirements
Complain about a breach of the Australian Privacy Principles
To exercise any of these rights please contact us at sally@fractionalstudio.com.au. We will respond to your request within 30 days.
International Transfers
Some of the third party tools we use to operate our business are hosted outside Australia; including Google, Meta and other cloud-based platforms. By using our services you consent to your information being transferred to and processed in countries outside Australia. We take reasonable steps to ensure these providers maintain appropriate data protection standards.
Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy; please contact us in the first instance at sally@fractionalstudio.com.au. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website with a revised date. We encourage you to review this policy periodically.
Continued use of our website or services after any changes constitutes acceptance of the updated policy.
Contact Us
For any privacy related questions, requests or complaints please contact:
Name: Sally Cordukes
Email: sally@fractionalstudio.com.au